Totally agree. Nursing staff must be available and responsive. You should also have immediate access to your doctor in an emergency. I see Dr. Schuchter at UPenn. She gives her cell phone number to patients. Thankfully, I’ve not had to use it. I do, however, keep in contact with her nurse in between appts via email. I always get a response within hours. This is how it “should be”. It’s not like I have the common cold, right? That said, I was previously with another Mel specialist. Great guy when you had an in office appointment, but totally missing the other pieces. I suspect this is true of other institutions as you’ve suggested. Unfortunate.
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